In Which It Becomes Obvious Why My Daily Photo Hasn't Been Updated

Did you know that some people still fill out paperwork on, get this, paper?

Today, after finally getting a real, live person on the telephone at my insurance company, I was told they would fax me some forms to fill out and that I could mail them back for my claim to be processed. Umm. Fax? Mail? To give you information I already gave you? For a claim I already filed? More than a week ago?

Seriously?

And this after I called them to follow up.

"Can't I just email you a list of the things that were stolen? I have serial numbers and receipts I can scan and send you. You know, the same serial numbers I gave my agent when i filed the claim? Really, I could just email all of that to you right now."

I could almost hear the woman blink on the other end of the telephone. Not only that, I think she was blinking with a Texas accent. The kind of Texas accent that pops gum and wears a halter top.

"Email? I don't think Larry even knows how to check his email. You'd better fax or mail the paperwork so he don't get too confused. Then, we can figure out how much that stolen camera of yours is worth."

I have a strange, sinking feeling that when the Wells Fargo stagecoach finally rolls into town with my claim payment, it'll be a canvas bag full of Confederate Dollars.

Filed under - Misc

<< previous - Reading In The Round | Camping In The Floor Fort - next >>

Yikes!

Submitted by Deborah (not verified) on July 14, 2008 - 7:58am.

Having worked in the insurance industry for 10 years, I can only say, "I'm sorry."

And, I promise, I'll get out of the industry soon.